Return Policy Page

Introduction:

• Thank the customer for choosing Fardin Shop BD.
• Briefly explain the purpose of the return policy: to provide a hassle-free return process.

Eligibility for Returns:

• Clearly state the conditions for eligible returns:
  • Items must be in original condition, unused, and undamaged.
  • Items must be returned within 2 days of purchase.
  • Certain items, such as personalized or customized products, may not be eligible for return.

Return Process:

• Step-by-Step Guide:
  1. Contact customer support to initiate the return process.
  2. Provide the order number and reason for return.
  3. Obtain a return authorization number (RAN).
  4. Pack the item securely with the original packaging and RAN.
  5. Ship the item to the specified return address.

Refund Process:

• Refund Methods:
  • Cash Refund: For COD orders, customers will receive a cash refund upon returning the item to our designated return address within the specified timeframe.
  • Customers can expect to receive their cash refund within 2 business days after we receive and inspect the returned item.

• Refund Amount:
  • Clarify if the refund will include shipping costs.
  • Indicate any potential deductions for restocking fees or shipping charges.

Exceptions and Limitations:

• Non-Returnable Items:
  • List any items that are not eligible for return, such as digital products, perishable goods, or intimate items.
• Damaged or Defective Items:
  • Describe the process for returning damaged or defective items.
  • Explain how customers can obtain replacements or refunds.

Contact Information:

• Provide clear contact information for customer support (Email: fardinshopbd@gmail.com, Mobile: +880 1406-643444).